Privacy Policy

1. Purpose of This Policy

This Privacy Policy outlines how Foodlicenseportal.org ("we", "our", or "us") collects, uses, stores, and discloses personal data provided by users of our website and services. This policy complies with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and other applicable Indian laws.

2. Data Fiduciary Details

Data Fiduciary: Omvin

Email: info@foodlicenseportal.org

Address: #3, Sagarkunj Complex, Chirawa, Rajasthan – 333026

3. What Personal Data We Collect

• Name
• Mobile number
• Email ID
• Documents (required for work)
• Business details including nature of food business
• Other Necessary Information Required By law

We collect this data only when:

• You submit an Information Form or Urgent Form
• You request to connect with an expert
• You contact us via call, chat, or email

4. Legal Basis for Data Processing

• Explicit consent provided by you (under Section 7 of DPDP Act)
• Legitimate use necessary to provide access to our services (connecting users with third-party experts)
• Compliance with applicable laws

5. Purpose of Data Collection

• To connect you with third-party food business experts
• To understand your requirement related to FSSAI Registration License
• To contact you regarding your service request
• For customer support and grievance resolution
• To comply with legal and regulatory requirements
• To improve our website and services

6. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes.

We only share your data with:

• Verified third-party food business experts for the purpose of fulfilling your request
• Government agencies or law enforcement if legally required

7. Data Storage and Retention

Your personal data is stored on secure servers, accessible only to authorized personnel.

Retention Period: We retain your data only as long as necessary to fulfill the purpose, or as required by law.

Data submitted via forms is deleted after 12 months unless needed for compliance, dispute resolution, or recordkeeping.

8. Your Rights Under DPDP Act

You have the following rights under the Digital Personal Data Protection Act, 2023:

• Right to Access your personal data
• Right to Correction of inaccurate or incomplete data
• Right to Erasure (subject to service or legal obligations)
• Right to Grievance Redressal
• Right to Withdraw Consent

To exercise these rights, contact us at: info@foodlicenseportal.org

9. Cookies & Tracking

We use cookies and similar technologies to:

• Analyze website traffic
• Improve user experience
• Secure our platform

You may disable cookies in your browser settings.

10. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors.

11. Security Measures

We follow industry-standard best practices and take reasonable technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

12. Grievance Redressal

If you have any concerns about your data or this policy, please contact our Grievance Officer:

Email: info@foodlicenseportal.org

Phone: +91-7290068389

Address: #3, Sagarkunj Complex, Chirawa, Rajasthan – 333026

We will respond to your query within 7 business days, as mandated under Indian data protection laws.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. All changes will be published on this page, and your continued use of our website implies your agreement to the updated terms.

14. Governing Law

This policy is governed by the laws of India. Disputes, if any, shall be subject to the jurisdiction of courts in Chirawa, Rajasthan.