Terms and Conditions

WELCOME TO FOODLICENSEPORTAL.ORG!

Since we will not be meeting face to face, it is important to set out the terms of the agreement clearly in advance.

If you have any queries about Foodlicenseportal.org, please do not hesitate to contact us. In this agreement, we refer to the Foodlicenseportal.org service as the "service of providing managed assistance for FSSAI-related tasks, fulfilled by qualified specialists"; to you as the "user"; to experts as "Expert, Specialist, Consultant, Professional"; and to our agreement as the "agreement." Sometimes we also refer to the Information Form as the Application Form.

If you wish to use our “Common Needs” feature, you affirm that you are more than 18 years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties consequent to the creation of the documents. Kindly call us for further assistance.

OUR BUSINESS MODEL AND SERVICE

Foodlicenseportal.org provides a managed service to assist clients hiring experts for FSSAI registration licenses. We also monitor experts to help ensure your service is completed in a timely and professional manner, as defined in our Scope of Service.

(a) Disclaimer of Experts–Client Relationship

Foodlicenseportal.org manages the service process from start to finish. Any electronic communication sent to Foodlicenseportal.org initiates a service request with our company. While the experts assigned to your task are independent contractors, we monitor their work to fulfill the service.

Foodlicenseportal.org is a private company, not a law firm or government body. We manage the process of hiring experts to fulfill your service request. Foodlicenseportal.org takes no position and offers no opinion on when or if a separate expert–client relationship has been formed.

(b) Foodlicenseportal.org Does Not Promote Any User

Foodlicenseportal.org seeks to help every user hire experts best suited to their needs as per the Information Form or details they share. Foodlicenseportal.org is not intended to be a source of advertising or solicitation and the contents of the website should not be construed as legal advice.

(c) Nature of Our Service

Foodlicenseportal.org provides a managed service for FSSAI registration license-related tasks. We are not a government body, nor do we provide direct legal advice. Our service is to manage the process of documentation and application filing, which is carried out by third-party experts. Any information on our site should not be construed as legal advice.

(e) “Common Needs” – Resale of Forms Prohibited

Foodlicenseportal.org grants you a limited, personal, non-exclusive, non-transferable license to use our “Common Needs” feature for your own personal use, or if you are an attorney or professional, for your client. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or in any way exploit any of the forms in any manner, except for modifications in filling out the forms for your authorized use.

(f) Disclaimer of Representations by Users

Foodlicenseportal.org makes no representation, guarantee, or warranty (express or implied) as to the legal ability, competence, or quality of representation which may be provided by any of the experts listed through this site or any affiliate thereof.

The experts on our network are not our employees; they are independent experts. Therefore, Foodlicenseportal.org does not take any responsibility for the background of any of the experts on our network.

Our website, blog, and other material are only for the purpose of spreading information and awareness and are not substitutes for the advice or services of an expert.

Wherever required to fulfil your needs, we will assign an expert to your task. Please bear in mind that such experts are not our representatives, agents, or employees. Our site and services are only one source of information among the many sources available to you. You may wish to consider multiple sources to make an informed decision.

The decision to hire experts is an important one. If you agree to avail of the services on our website to hire the best-suited experts for you as per the Information Form and details you provided, you are giving us permission to make this selection on your behalf. If you disagree with these terms and conditions, or do not want us to choose a suitable expert to fulfil your request, please do not use our services.

We constantly strive to keep our content and documents accurate, current, and up to date. However, because of changes in the law and regulations, we cannot and do not guarantee that any or all of the information on the site and other communication is completely current.

Please be advised that sometimes the law, legal requirements, rules, and regulations are location-specific and may differ from location to location. The general information or other material we provide cannot fit every situation or circumstance.

Our sites and services are not intended to create any expert–client relationship, and your use of our sites and services does not and will not in any circumstance create any such relationship between you and us.

(g) Service Time Frame

Foodlicenseportal.org strives to make every effort to engage or establish communication with specialists within 24–48 hours. However, there may be instances when the process takes longer, potentially exceeding 15 days, depending on the availability of experts. If the process of services has not commenced or communication has not been provided within 15 days of payment, a full refund is available. These services are provided based on user demand.

(h) Phrases Used in Google Ads and on Foodlicenseportal.org

The website Foodlicenseportal.org uses phrases such as “Apply FSSAI License,” “Online Food License,” “FSSAI License Registration,” and similar terms to emphasize the ultimate need of users who want to procure specialists. However, it's important to note that these phrases do not imply that Foodlicenseportal.org provides services, advice, consultation, or assistance related to Food Licenses or promotes the direct acquisition of government documents and services. Foodlicenseportal.org offers a managed service using third-party specialists for tasks related to FSSAI compliance.

(i) Words Used in Google Ads and on the Website: “Genuine” and “Secured”

Genuine: As a registered business with documented processes, we assure authenticity and reliability.

Secured: We prioritize your privacy and remain committed to continuously striving to keep your data safe.

(j) Standard Procedure

Mail and Telephonic Communication (Request and Reply): 48–72 working hours (Working Hours: 10:00 AM to 5:00 PM, Monday to Friday, except holidays).

Application Filling: 48–72 working hours, if all documents are submitted by users (Working Hours: 10:00 AM to 5:00 PM, Monday to Friday, except holidays).

(k) OTP Requirement

In certain cases, One-Time Passwords (OTPs) are necessary to complete specific tasks. Clients are advised to remain available and responsive for OTP requests to ensure timely and efficient processing of their services.

(l) Delay or Cancellation of Application by Government

In the event that an application is delayed or cancelled by the concerned government department, whether with or without assigning any reason, the specialist shall not be held liable for such delay or cancellation. The role of the specialist is limited to assisting in the preparation and submission on government systems (in case you allow). The issuance or rejection of the certificate, or any decision pertaining thereto, rests solely with the discretion of the respective government department.

(n) Adherence to FSSAI Regulations

The applicant must comply with all guidelines, rules, and regulations prescribed by the Food Safety and Standards Authority of India (FSSAI). Any non-compliance may lead to delays, rejection, or cancellation of the application. It is the sole responsibility of the applicant to ensure that all required documents and business operations align with FSSAI guidelines. Since FSSAI guidelines may change from time to time, applicants are advised to check the FSSAI official website (fssai.gov.in) or contact us for updated compliance requirements.

(o) Registration License Renewal Policy

If the client provides a Registration License for renewal but the license has already expired, no refund shall be issued. A Registration License can be renewed within 30–45 days before expiration and up to 6 months after expiry, subject to government rules. However, if the renewal is applied after the expiry date, government late fees/penalties will be applicable, which the client must bear separately. If the license remains unrenewed beyond the allowed grace period, a new registration application must be submitted as per applicable regulations. The payment made for renewal services will not be adjusted or refunded in such cases.

(p) In Case of Inaccessible Registered Mobile Number and Email

If the client does not have access to the registered mobile number and email associated with their license, we can assist in applying for a new license. Alternatively, they may contact the relevant department to request a change of email ID and mobile number. However, our primary recommendation in such cases is to apply for a new license to ensure a smoother process.

(q) Credentials Access During Notice Resolution

If you require the assistance of our experts in resolving any notices or queries raised by the concerned Food Department, it is essential that you do not change or revoke access to your registered credentials (such as login details, email ID, or mobile number) until the license has been successfully issued or renewed.

Changing credentials during the resolution process may interrupt communication with the department, delay the process, or make it impossible for the experts to act on your behalf. In such cases, we will not be held responsible for any delay or rejection caused due to credential changes made by the client.

(r) Authorization to File Application on Government Portal on Your Behalf

By availing our services, you confirm that you have no objection to experts filing the application on the respective government portal on your behalf for the purpose of obtaining the required license or registration. You also authorize experts to collect necessary documents, information, OTPs and declarations from you to complete the process. This consent is given with the assurance that the details provided by you are accurate and complete. Once the documents are received and the application is filed on the government portal, the service shall be considered successfully delivered.

(s) Confirmation-Based Service Initiation & Refund Ineligibility

Upon receipt of payment, our system sends a confirmation email requesting verification of service details. If the client replies to this email with confirmation—either by explicitly approving the information/documents or by requesting to proceed with the same service for which payment was made—it shall be deemed as final consent to initiate the service process.

Once such confirmation is received, the service is considered "commenced," and our system will begin to assign the appropriate expert(s) as per the submitted information form. Subject to other specific refund conditions outlined in the Refund Policy (such as the 15-day service delay guarantee), refund requests are generally not entertained after such confirmation has been received, including situations where the client subsequently fails to provide documents, information, or cooperation required to complete the process.

(t) Complaints Filed with Government Authorities

In the event that a client raises a complaint against our business with any government department, regulatory authority, or consumer forum, and such authority formally approaches us for resolution or clarification, we shall treat the matter with utmost priority and provide a prompt and transparent response to the concerned department.

However, we also reserve the right to defend ourselves fully, including presenting supporting evidence, client communication, payment records, and service logs, to establish that our conduct has been lawful, ethical, and aligned with our Terms & Conditions.

In such cases, no direct refund shall be processed until the client formally confirms that the complaint or dispute raised with the concerned authority has been closed or withdrawn. We do not entertain any refund negotiations while an official complaint remains open with any regulatory or legal body.

(u) License Validity Clause

The applicant affirms that the FSSAI Registration License for which professional assistance is being sought has a remaining validity period of no less than ten (10) days from the date of submitting this application. The applicant understands and agrees that this minimum time frame is required to help ensure adequate processing and service delivery by the engaged professional specialist. Failure to comply may result in the inability to provide the requested services, for which Foodlicenseportal.org shall bear no responsibility.

(v) Expert Role and Government Discretion

The role of the assigned experts is strictly limited to assisting and guiding the client in completing the required documentation and application process on the concerned Food Department portal. This includes helping with form filling, document preparation, and submission based on the information provided by the client.

However, the final approval, rejection, or issuance of the license—whether new or renewal—rests solely with the respective Government Department and its authorized officials. Neither Foodlicenseportal.org nor the assigned expert shall be held responsible or liable for delays, rejections, or any decision made by the government authorities.

(w) Service Adjustment and Refund Policy

Refund requests shall not be entertained if you want services other than Registration License (State License and Central License) from experts. However, we shall give you the option of adjusting the amount paid by you for a State License or Central License service (which costs an additional ₹3,500, excluding government fees).

(x) "Urgent Form"

Submitting an Urgent Form does not mean that your work is urgent. It simply means that you are providing only a few basic details because you may not have enough time or a complete idea to fill out the full form. This helps us quickly connect you with the right experts to assist further.

(y) "FSSAI Terminology Clarification- Fssai Registration License"

The term “FSSAI Registration License” used on this website refers only to FSSAI Registration as defined under the Food Safety and Standards (Licensing and Registration of Food Businesses) Regulations, 2011, framed under the Food Safety and Standards Act, 2006.

The word “license” is used purely for explanatory and communication purposes to make it easier for clients to understand. In general usage, clients often consider the word “license” more formal than “registration” or “certificate,” and they may ask whether they will receive an official document (“paper”) or if it is just a simple registration, like opening an account.

To clarify this common confusion, we use the combined term “FSSAI Registration License.”

This term does not imply or represent that a separate or additional FSSAI License is being issued or applied for. All services offered under this heading strictly relate to FSSAI Registration only, applicable to petty or small food businesses as per the relevant FSSAI laws and regulations.

Scope of Service

The Company shall provide services strictly limited to the activities described below. These services shall not be construed to include any legal, governmental, or advisory functions beyond the scope expressly mentioned herein.

Service Timeline

1. Expert assignment will be done within 24–48 working hours of email confirmation (estimated time).
2. Application processing time is 48–72 working hours if documents are properly submitted by clients.
3. Mail responding time is 24–48 working hours.
4. Call request response time is 24–48 working hours.

Note: Working hours exclude holidays. Office working hours are from 10:30 AM to 5:30 PM.

User Guidelines

The users of Foodlicenseportal.org are granted a non-exclusive, limited right to access and use the service in accordance with the rules described in this contract. In order to keep this system attractive and useful for all users, it is important that users follow the rules of the system. Foodlicenseportal.org reserves the right to deny further access to its service to any user who violates these rules, is the subject of complaints by other users, or for any other reason.

Users engaged in any of the following activities on our system will not be tolerated:

1. Foul or otherwise inappropriate language.

2. Racist, hateful, or otherwise offensive comments.

3. Promoting or providing instructional information about illegal activities, or promoting physical harm or injury against any group or individual.

4. Defaming any person or group which includes people of all ages, races, religions, and nationalities.

5. Violating the rights of another, including but not limited to intellectual property rights. This includes using the service for acts of copyright, trademark, patent, trade secret, or other intellectual property infringement, including but not limited to offering pirated computer programs or links to such programs; information used to circumvent manufacturer-installed copy-protect devices; serial or registration numbers for software programs; or any type of cracker utilities (including files intended for game emulation).

6. Violating Internet standards.

7. Displaying harassing, abusive, threatening, harmful, vulgar, obscene, or tortious material or invading others' privacy.

8. Interfering with or disrupting the service or servers or networks connected to the service by posting advertisements or links to competing services, transmitting "junk mail", "spam", "chain letters", or unsolicited mass distribution of e-mail.

9. Compromising the security of the service. Do not attempt to gain access to system areas private to Foodlicenseportal.org or to other users.

Important Disclaimer

Our Website and Services are provided on an "as is" and "as available" basis. Your use of our services is subject to our full Disclaimer. By agreeing to these Terms & Conditions, you also agree to the terms set forth in our Disclaimer.

Charges Structure

Payment on our website includes: Platform Fees and Experts' Fees.

Government Fees for FSSAI Registration License

Government Fees for FSSAI Registration License are as per the number of years: ₹100 for 1 year, ₹200 for 2 years, ₹300 for 3 years, ₹400 for 4 years, and ₹500 for 5 years.

Refund Policy

All matters concerning refunds, returns, and cancellations are governed by our Refund Policy, which is hereby incorporated by reference into these Terms & Conditions. Your agreement to these Terms & Conditions constitutes your acceptance of the conditions and procedures outlined in our Refund Policy.

Arbitration Clause

This Agreement shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be first attempted to be settled amicably through mutual negotiation.

In the event that the dispute is not resolved amicably within thirty (30) days of such negotiation, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, and the rules thereunder, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. If the parties are unable to agree on a sole arbitrator within thirty (30) days, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.

The place (seat and venue) of arbitration shall be Chirawa, Rajasthan, India. The language of the arbitration shall be English. The award of the arbitrator shall be final and binding on both parties.

Subject to the arbitration clause above, the parties agree to submit to the exclusive jurisdiction of the competent courts in Chirawa, Rajasthan, India.

Contact Us

Office Address

OMVIN, Sagarkunj complex,
Chirawa, Rajasthan, India

Email Us

info@Foodlicenseportal.org

Call Us

0120-3134405