Our Commitment to a Fair & Transparent Partnership

Thank you for choosing www.foodlicenseportal.org for our managed service for your FSSAI Registration License. We believe in building trust through transparency. This policy is designed to clearly explain your rights and our obligations regarding refunds, ensuring a fair process for everyone. By making a payment, you acknowledge and agree to these supportive terms.

Your Right to a Full Refund

We want you to feel secure in your decision. You are fully eligible for a 100% refund under these clear and fair conditions:

• During Your 7-Day Review Period: We provide a seven (7) day window after your payment for you to review your decision. You can request a full refund in writing (email) anytime during this period, as long as you have not yet given us your final approval to begin the work.
• In Case of Service Delay from Our End: We hold ourselves to high standards. If we fail to assign a Specialist or if the work on your application is not completed within fifteen (15) calendar days after you have submitted all required documents, you are entitled to a full refund. This guarantee does not cover delays caused by technical issues on the government's portal.

Understanding Our "Service Commencement" Process

To ensure we only proceed with your explicit consent, our process is as follows:

• Your Confirmation is the Key: After you make a payment, we send you a confirmation email. The service is officially considered "commenced" only when you reply to this email, or any written message (like WhatsApp), giving us your direct approval to start the application process.
• Clarity and Control: This step ensures that no work begins without your final go-ahead. Once you provide this confirmation, our team and the specialist begin their work, and the service becomes non-refundable. If we don't hear from you within your 7-day review period, the refund window closes to ensure we can manage our resources effectively.

Understanding Experts' Service Scope (Non-Refundable Scenarios)

Experts' service is to professionally prepare and accurately file your application based on the information you provide. To ensure clarity on what the service covers, a refund is not applicable in the following situations:

• Government Rejection or Discretion: The final approval of any license rests solely with the FSSAI authorities. The expert's role is to ensure your application is filed correctly. Therefore, a refund is not possible if an application is rejected for reasons beyond experts' control, such as unhygienic premises, incorrect documents provided by you, or if you fail to respond to a government notice in time.
• After Service is Completed: Once the application is successfully filed with the government, the expert service is considered fully and successfully delivered.
• Incorrect License Category Selection: Our service is dedicated to the FSSAI Registration License. If you later realize you need a State or Central License, the fee is non-refundable. However, we are happy to help you with the correct license application for an additional fee of ₹3,500 (excluding government fees).
• No Fault: Refunds will not be provided in cases where the client cancels the service due to a change of mind or plans, provides excuses (e.g., mistakenly paid, business plan dropped, lack of documents, etc.), or decides to proceed with their application or service through another person or agent, without any fault or error on the part of the Experts and Company after confirming the email to proceed further. A refund will only be considered if the delay, error, or non-performance is directly due to the fault of the Experts. If the service has been initiated or completed as agreed, no refund will be applicable under these circumstances.
• Delays Beyond Our Control: We cannot be held responsible for delays caused by your failure to provide documents or for technical issues on the government's official portal.
• Renewal Scenarios & Late Fees: It is the client's responsibility to ensure a license is renewed on time. If a license's due date has passed, you are responsible for any government-levied late fees. If a license is already expired and cannot be renewed, the expert's service commitment is fulfilled by helping you apply for a new one.
• Our Commitment to Accuracy: We will gladly correct any clerical errors made by our specialist at no extra cost. As this is part of our quality assurance, it does not qualify for a refund.
• Force Majeure: We are not liable for delays due to major, unforeseen events beyond our control, such as natural disasters or significant government actions.

Processing and Final Terms

• Efficient Processing: If a refund is approved, we will process it promptly, within a maximum of fifteen (15) business days.
• Special Consideration: In unique and exceptional circumstances, we may, at our sole discretion, offer a partial refund of up to 20% as a gesture of goodwill.

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