खाद्य सुरक्षा रजिस्ट्रेशन लाइसेंस के प्राइवेट विशेषज्ञों का पोर्टल
FSSAI/Food License is mandatory for all food Businesses in India and This Platform is strictly designated for the exclusive utilization of external Experts for Registration License and is expressly prohibited for any alternative purposes. It is imperative to emphasize that this platform categorically refrains from offering any form of service, counsel, or direction pertaining to matters concerning FSSAI License. This website is entirely independent and operates with absolutely no affiliations to any government department.The food business operator may face imprisonment of upto 6 months and FSSAI license penalty up to rupees 5 lakhs for operating business without License.
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Greviance Cell

The Grievance Resolution and Refund Policy established by https://www.foodlicenseportal.org is dedicated to providing exceptional customer Support and ensuring customer connect to right experts, which are paramount for the sustainable growth of business. We firmly believe in offering the best services to our clients, but we also understand that sometimes things may not go as planned, leading to grievances or complaints.

To address such situations promptly and efficiently, we have put in place a robust grievance redressal mechanism. This mechanism is designed to offer our customers a hassle-free way to register their complaints and seek resolutions as quickly as possible. Our primary goal is to minimize customer complaints and grievances through impeccable service delivery and an effective review process. If a redressal is not feasible, we are committed to providing refunds as appropriate

Our Grievance Resolution and Refund Policy align with Rule 5 (9) of the IT Rules, 2011, and are based on the following principles:
  • Fair Treatment: We believe in treating our customers fairly and with utmost respect throughout the complaint resolution process.
  • Informed Options: Customers are fully informed about the avenues available to escalate their complaints or grievances within our organization and their rights to seek alternative remedies.
  • Refund Policy: In cases where a resolution is not possible, we ensure that refunds of amounts paid by the customer are processed at the earliest.
  • We have clearly defined the distinction between complaints and queries in our policy document:
  • Complaints: These are expressions of dissatisfaction related to our services or the complaints-handling process itself, where customers expect a response or resolution. Complaints can be communicated in person, over the telephone, or in writing.
  • Queries: Queries are questions or requests for information or guidance, often expressing doubts or seeking clarifications. Customers expect data or explanations in response to their queries.
  • We want to assure our customers that we are committed to providing the best services at all times. If you need to raise a grievance, you can do so by contacting our Grievance Support team via email at info@foodlicenseportal.org. We aim to provide resolutions within a reasonable timeframe, and our support team will keep you informed about the status of your complaint throughout the process.

    Upon submitting a grievance, you will receive an acknowledgement or ticket within three working days, containing important details such as the date of receipt, a unique grievance number, the expected resolution date, and contact information for tracking purposes. We endeavor to resolve complaints within 30 days from the date of receipt.

    A complaint is considered closed when:
  • We have fully addressed the complainant's request.
  • The complainant has accepted our response in writing.
  • The complainant has not responded to us within 8 weeks of our written response.
  • The Grievance Redressal Officer certifies that we have fulfilled our contractual, statutory, and regulatory obligations, closing the complaint.
  • To promote public awareness, we publish our grievance redressal procedure on our website and through other mediums.

    To ensure transparency, we maintain records of complaints for a minimum period of 1 year from the date of resolution.

    Periodic reviews of this policy are conducted to consider internal factors, such as changes in organizational structure or offered products and services, as well as external factors, including legislative changes or technological innovations. Additionally, results from internal or external audits may influence policy updates.


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  • Disclaimer

    1.Foodlicenseportal.org is a platform which help you to hire/connect with experts only as per Information Form and details you provide and facilitates communication platform between experts and potential users

    2.Please note that neither Foodlicenseportal.org, nor any of its subsidies or employees are Experts. We are not a firm which provides services related to Government documents and services and we also do not provide any advice

    3.All our experts are third-party individuals. Any fake or irrelevant comments made by these experts are not the responsibility of our company.(If there is any fake commitment or misinformation provided by any of our experts, please contact us. If it is found to be true, we will ban them from our portal)

    4.The 'FSSAI REGISTRATION LICENSE INFORMATION FORM ' and the 'INFORMATION FORM FOR FSSAI RENEWAL ' available on this website are not Registration Form or official government forms for the registration and renewal of food licenses or FSSAI licenses. These forms have been created by our private firm for the sole purpose of getting user Information Regarding Requirement For New Food License and Fssai Renewal for our business operations and aiding experts in understanding users' requirements for a 'New Food License' or renewing an 'FSSAI License.'with Information Users Provide in Information Form.

    5.Our Business Model is to Connect User or Businesses to Right and Reliable Experts and facilitates communication platform between experts and potential users

    6. The Word "Registration" is the Name of a Food Business License. However, This Does not Imply That we Help Users Register For a Food License, As we are Platform For Accessing Experts Only.

    7.The information on this website is for the purpose of knowledge only and should not be relied upon as legal advice or opinion.

    8.Please note that our website is only to hire/connect with 3rd party experts and facilitates communication platform between experts and potential users , we ourselve do not provide any gudience, Advices and services related to food business and its compliances like Food licenses and other technicalities.

    9.This is not a Government run Website. By proceeding forward with this website you are aware that we are a private company managing this website and providing Service for hiring specialist based on the request from our customers .

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